Pintoto Privacy Policy – Malaysia User Data Protection

Pintoto ("we", "Platform") is committed to protecting the privacy of all users who register and use our services. This Privacy Policy explains what information we collect, how it is used, who it may be disclosed to, and your rights as the owner of that data.

This policy applies to all your interactions with pintoto, including use of the pintoto.pro website, the pintoto mobile app for Android and iOS, and any support services we provide. Whenever you create an account, make a deposit, play games, or contact our support team, relevant data may be collected and processed in accordance with this policy.

Pintoto reserves the right to update this privacy policy from time to time. Users will be notified of any significant changes via email or in-platform notification, and the latest version will always be available on this page.

Pintoto collects various types of information depending on how you interact with our platform. Generally, this information falls into three categories:

Some information is collected directly when you enter it during registration or when updating your profile. Other information is collected automatically as you use the platform, such as device technical data and usage patterns.

Pintoto uses collected information solely for purposes related to providing you with a better service. The primary purposes for data use are as follows:

• Account management: To create, maintain and protect your pintoto account, including identity verification and two-factor authentication (2FA).
• Transaction processing: To process deposits, handle withdrawals and maintain accurate financial records for every transaction.
• Legal compliance: To fulfill KYC (Know Your Customer), anti-money laundering (AML) obligations and reporting requirements set by industry standards.
• Platform security: To detect and prevent fraudulent activity, unauthorized access and misuse of the pintoto system.
• Service improvements: To understand how users interact with pintoto and improve platform features based on real usage patterns.
• Service communications: To send important account notifications, security updates and promotional information that you have agreed to receive.
• Responsible gaming: To monitor gameplay patterns and identify users who may need responsible gambling support.

Pintoto does not use your data to make automated decisions that could significantly affect you without human involvement. Any analysis of gaming patterns is carried out solely to protect user wellbeing.

Pintoto does not sell your personal data to any third party. However, in certain limited situations, we may share necessary information with the following parties:

• Payment processors: Information required to complete transactions is shared with licensed payment providers used by pintoto, subject to strict confidentiality agreements.
• Game providers: Game session data required to run games is shared with game software providers integrated with the pintoto platform.
• Identity verification services: Your KYC documents may be processed through a licensed third-party identity verification system for verification purposes only.
• Legal authorities: Pintoto will disclose information to the relevant authorities where required by court order or a valid legal obligation.

Pintoto uses cookies and similar technologies to enhance the user experience on our platform. The following are the types of cookies we use:

• Essential cookies: Required for core pintoto platform functionality, including login session management and security. These cookies cannot be disabled.
• Performance cookies: Collecting anonymous data on how you use pintoto to help us improve platform performance and usability.
• Functionality cookies: Remembers your preferences and settings so your pintoto experience feels personalized and consistent every time you log in.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some pintoto features.

Pintoto implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, modification, disclosure, or destruction.

Key security measures pintoto employs include:

• 256-bit SSL encryption for all data transmitted between your device and pintoto servers.
• A multi-layered firewall system that monitors and blocks suspicious traffic.
• Regular security audits by both internal and external security teams.
• Strict access controls ensuring that only authorized personnel can access user data.
• Regular data backups with additional encryption for stored data.
• A real-time monitoring system that detects and responds to security threats within a short timeframe.

As a pintoto user, you have the following rights regarding your personal data:

To exercise any of the above rights, please contact the pintoto support team via live chat available 24/7 or email us at [email protected]. Pintoto is committed to responding to all personal data requests within 30 business days.

Pintoto retains your personal data for as long as necessary to fulfil the purposes described in this policy, or for as long as required by applicable laws and regulations.

Generally, active account data is retained for the duration your account remains active, plus an additional period required to fulfil legal obligations and resolve any outstanding disputes. Financial transaction data is retained for a longer period in line with accounting record requirements and fraud prevention.

Once an account is closed and all mandatory retention periods have elapsed, pintoto will securely delete or anonymise your personal data in our systems.

The pintoto platform is strictly for users aged 18 and above. Pintoto does not knowingly collect or process personal data of minors. Should we find that personal data of a minor has been collected, it will be deleted immediately and the account in question will be closed.

If you are a parent or guardian who believes your child under the age of majority has registered a pintoto account, please contact us immediately via live chat or our support email so we can take the appropriate action.

If you have any questions, concerns, or complaints regarding how pintoto handles your personal data, we encourage you to contact us through the following channels:

• Live Chat: Available 24/7 directly from the pintoto platform — the fastest way to get a response.
• Email: [email protected] — for more detailed privacy inquiries.
• FAQ: Check FAQ page for answers to the most frequently asked privacy questions.

Pintoto is committed to addressing every privacy-related complaint seriously and within a reasonable timeframe. Your trust is the asset pintoto values most.